Shipping policy
Shipping Policy
Order Processing:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We are offering different options:
1. Economy Shipping:
- Domestic (US): 4-8 business days
- Cost: From $3.99
2. Standard Shipping:
- Domestic (US): 2-5 business days
- International: 10-30 business days
- Cost: From $4.75
3. Priority Shipping:
- Domestic (US): 2-3 business days
- International: 3-5 business days
- Cost: Calculated individually
4. Express Shipping:
- Domestic (US): 2-3 business days (including production)
- Cost: $7.99 (+ $2.40 for each additional item)
Delivery delays can occasionally occur. Specific delivery times depend on the destination and the shipping option chosen.
Shipping Locations:
We ship to addresses within the United States and internationally. Note that international shipping rates and times will vary based on the destination.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
KEPO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
KEPO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.